With growth comes change. And it is very important to us to always adapt our products and services to the quality demands of our customers. That is why we will be making a few optimisations to our processes.
From 23 May 2022 we are changing our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.
With the optimised support service, we offer you improved processes and new functions - without any additional costs on your side.
Please do not hesitate to contact us if you have any questions or suggestions.
What you can expect with "IT-HEARTBEAT support":
To keep our infrastructure up to date, we organise regular maintenance windows.
On Monday, 3 December 2025, we will be maintaining our Citrix infrastructure at the Bärenplatz 2 location in Fahrwangen.
We would like to inform you that Sileo Information Management AG will be on holiday from 24 December to 4 January.
During this time, our regular operations are suspended. However, on-call operations will continue to be carried out to ensure operational readiness and support in urgent cases.
To keep our infrastructure up to date, we organise regular maintenance windows.
On 19 November 2025, we will maintain our internet connection at the Bärenplatz 2 location in Fahrwangen.
