With growth comes change. And it is very important to us to always adapt our products and services to the quality demands of our customers. That is why we will be making a few optimisations to our processes.
From 23 May 2022 we are changing our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.
With the optimised support service, we offer you improved processes and new functions - without any additional costs on your side.
Please do not hesitate to contact us if you have any questions or suggestions.
What you can expect with "IT-HEARTBEAT support":
To keep our infrastructure up to date, we organise regular maintenance windows.
On Thursday, 15 January 2026, we will be maintaining our internet connection at Bärenplatz 2 in Fahrwangen.
On Tuesday, 13 January 2026, we will maintain and update the ZPS infrastructure.
The maintenance window takes place between 07:00 and 10:00.
During the maintenance window, the ZPS Portal, ZPS Public API and Public Cache Server may be temporarily unavailable or only available to a limited extent.
To keep our infrastructure up to date, we organise regular maintenance windows.
On 28 January 2026, we will be maintaining our firewalls at the Bärenplatz 2 location in Fahrwangen.
