Monitoring, Security & Patch Management
The enterprise solution for your SME

IT-HEARTBEAT is a flexible enterprise solution for 24/7 system monitoring, system protection and integrated patch management.

Feature Set

What tools & features do I get?

You decide. You can choose one of our popular packages or put together your own customised IT Heartbeat package. Completely according to your needs and even individually per node (server, desktop or notebook).

How do I get access to my features?

The entire platform is web-based and therefore does not require its own server. After setup, you receive your login data and thus also access to your ordered features such as monitoring, anti-malware, inventory or patch management via your personal dashboard.

Big eye on multiple monitors

Why monitoring?

At best, you know before your customers that there is a fault on your systems. Our monitoring solution can also show you where the fault originated. With our managed option, you also have us on your side as a troubleshooter. So you can relax and take care of your customers while we take care of your systems.

Patch on computer heart

What are the advantages of patch management?

With the patch management feature, you can perform automated or manual rollouts. You always have an overview and can distribute system patches in a controlled, planned and efficient way. Since our IT Heartbeat solution is completely web-based, you can patch without a dedicated server. The feature also gives you remote access to any enabled device. Again, you may leave the work to us if you choose our managed option.

Safety Features - Many Advantages

We offer you the possibility of a large package that gives you a lot of security and full control over your systems.

24/7 monitoring

Monitor desktops, laptops and servers remotely. For Windows, Mac, Linux, virtual machines and network devices

Protection against ransomware

Endpoint protection prevents, detects, responds and quickly restores systems in the event of an attack by ransomware or other malware


Bitdefender is comprehensive real-time protection against viruses and other malware for your servers and endpoints

Automated patching

Choice of manual or automated rollouts for your servers and clients without the need for a dedicated server


You will be informed about faults immediately and at your desired address so that you or we can act quickly and start troubleshooting

Real-time inventory

Save yourself the trouble of counting servers and clients. The inventory feature takes care of this for you and creates a clear inventory of your hardware and software via activated agents on your end devices.

Detailed reports

Each feature has detailed reporting functionalities so that you can always be informed about progress, successes and error messages

Own scripts

Create your own scripts for specific scenarios or device types to automate processes and troubleshoot more efficiently

Take Control - Remote Access

You get a solid set of tools to remotely access your systems and perform maintenance or troubleshoot problems. System Details, Remote Desktop, Registry, Shell, CMD and Data Transfer

IT Heartbeat Package Prices

Benefit from an SME price for an enterprise solution you won't want to do without. Flexible according to your needs.

Monitoring Package

Access to your own innovative monitoring dashboard
from CHF 46
per month
  • 24/7 system monitoring
  • Alert notifications
  • Strong & detailed reporting

System Package

Feature package for your inventory and patch management of your systems
from CHF 51
per month
  • Hardware and software inventory
  • Patch management
  • Strong & detailed reporting
  • Take Control - Remote Access

Security Package

The most important security features for your IT devices
from CHF 57
per month
  • Monitoring Package
  • Anti-Malware
  • Protection against ransomware
Prices do not include VAT.

All IT Heartbeat options at a glance

Put together your own individual package tailored to your needs:
Monthly basic licence
To use IT Heartbeat features, you need one basic licence per location.
Monthly Feature Prices
Each feature can be activated individually per node. Nodes include servers, desktop computers and notebooks. Prices per node/month.
Connection fee & initial configuration
You pay a one-time fee per location for the activation of the service. Customer-specific configurations are charged according to the time and effort involved.
Managed option - leave the work to us
You don't want to take care of the alerts, patching and troubleshooting yourself? We will gladly take care of this for you.
Prices do not include VAT.
How secure are your IT systems? Let us check the security of your IT.

Safety audit

A secure and stable IT environment is essential for smooth operation and as protection against system failures or attacks. Do not leave this to chance.

In an audit, we check security-relevant topics such as access rights in your data structure, your firewall configuration, network security and the general condition of your systems.

Further offers & services
In addition to IT Heartbeat, we offer other products and services for your benefit.
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