{"id":7058,"date":"2022-05-10T11:34:44","date_gmt":"2022-05-10T11:34:44","guid":{"rendered":"https:\/\/sileo.swiss\/?p=7058"},"modified":"2022-10-21T13:00:23","modified_gmt":"2022-10-21T13:00:23","slug":"it-heartbeat-support","status":"publish","type":"post","link":"https:\/\/sileo.swiss\/en\/2022\/05\/10\/it-heartbeat-support\/","title":{"rendered":"\"IT-HEARTBEAT support\" - familiar quality in a new guise"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7058\" class=\"elementor elementor-7058\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27738a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27738a5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08221c4\" data-id=\"08221c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6700489 elementor-widget elementor-widget-heading\" data-id=\"6700489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00abIT-HEARTBEAT support\u00bb - familiar quality in a new guise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e98557 elementor-widget elementor-widget-text-editor\" data-id=\"8e98557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTuesday, 10 May, 2022 | 11:34\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed3a5b elementor-widget elementor-widget-spacer\" data-id=\"5ed3a5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48125cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"48125cf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e63eed7\" data-id=\"e63eed7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b539308 elementor-widget elementor-widget-image\" data-id=\"b539308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1920\" src=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support.png\" class=\"attachment-full size-full wp-image-7060\" alt=\"Service Picture IT-HEARTBEAT support\" srcset=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support.png 2560w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-300x225.png 300w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-1024x768.png 1024w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-768x576.png 768w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-1536x1152.png 1536w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-2048x1536.png 2048w, https:\/\/sileo.swiss\/wp-content\/uploads\/2022\/05\/News_IT-heartbeat_Support-16x12.png 16w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cdebb2c\" data-id=\"cdebb2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-378cfd9 elementor-widget elementor-widget-text-editor\" data-id=\"378cfd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With growth comes change. And it is very important to us to always adapt our products and services to the quality demands of our customers. That is why we will be making a few optimisations to our processes.<\/p><p><b style=\"color: var( --e-global-color-primary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\">\u00a0<\/b><\/p><p><b style=\"color: var( --e-global-color-primary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\">From 23 May 2022 we are changing our ticketing tool <\/b><span style=\"color: var( --e-global-color-primary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); font-weight: var( --e-global-typography-secondary-font-weight ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\">and integrate our support services into our brand <\/span><a style=\"font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); font-weight: var( --e-global-typography-secondary-font-weight ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\" href=\"https:\/\/sileo.swiss\/en\/produkte-services\/it-heartbeat\/\" target=\"_blank\" rel=\"noopener\">IT-HEARTBEAT<\/a><span style=\"color: var( --e-global-color-primary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); font-weight: var( --e-global-typography-secondary-font-weight ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\">.<\/span><\/p><p><span style=\"color: var( --e-global-color-primary ); font-family: var( --e-global-typography-secondary-font-family ), Sans-serif; font-size: var( --e-global-typography-secondary-font-size ); font-style: var( --e-global-typography-secondary-font-style ); font-weight: var( --e-global-typography-secondary-font-weight ); letter-spacing: var( --e-global-typography-secondary-letter-spacing ); text-transform: var( --e-global-typography-secondary-text-transform );\">\u00a0<\/span><\/p><p>With the optimised support service, we offer you improved processes and new functions - without any additional costs on your side.<\/p><p>Please do not hesitate to contact us if you have any questions or suggestions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6475dad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6475dad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-954aa37\" data-id=\"954aa37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7b5a44 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d7b5a44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b932513 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b932513\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e154e2\" data-id=\"3e154e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c184ee6 elementor-widget elementor-widget-text-editor\" data-id=\"c184ee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What you can expect with \"IT-HEARTBEAT support\":<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63f7cde elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63f7cde\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f82b4d\" data-id=\"3f82b4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c78268 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2c78268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.it-heartbeat.ch\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">New ticket portal at https:\/\/support.it-heartbeat.ch<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">You can still view the status of tickets via ticket link<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In addition, you can request access (login) for cross-company tickets and thus have an overview of all tickets<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">You can still reach us via e-mail support@sileo.swiss<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Your contact persons and our support quality remain the same<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fad fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">With the new system, SLA customers also benefit from automatic ticket prioritisation and documented response times.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4ef2178\" data-id=\"4ef2178\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b82586 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b82586\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-334bdfa\" data-id=\"334bdfa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d62ddcf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d62ddcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca84dde elementor-widget elementor-widget-heading\" data-id=\"ca84dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">More News<br>_<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae7a57 elementor-grid-tablet-3 elementor-grid-3 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-global elementor-global-7970 elementor-widget-posts\" data-id=\"cae7a57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns_tablet&quot;:&quot;3&quot;,&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9668 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sileo.swiss\/en\/2026\/03\/24\/stromausfall-kein-problem-fuer-uns\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"669\" height=\"321\" src=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/2026-03-24-Stromausfall-KL.png\" class=\"attachment-large size-large wp-image-9679\" alt=\"\" srcset=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/2026-03-24-Stromausfall-KL.png 669w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/2026-03-24-Stromausfall-KL-300x144.png 300w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/2026-03-24-Stromausfall-KL-18x9.png 18w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/sileo.swiss\/en\/2026\/03\/24\/stromausfall-kein-problem-fuer-uns\/\" >\n\t\t\t\tPower failure - no problem for us\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tTuesday, 24 March, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p class=\"excerpt\">Brief power grid disruption - everything under control This morning, a rather unfortunate incident caused a power outage in several municipalities - including our data centre location. A bird had<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/sileo.swiss\/en\/2026\/03\/24\/stromausfall-kein-problem-fuer-uns\/\" aria-label=\"Read more about Power failure - no problem for us\" tabindex=\"-1\" >\n\t\t\tRead article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9634 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sileo.swiss\/en\/2026\/03\/12\/einfach-sileo\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-1024x684.jpg\" class=\"attachment-large size-large wp-image-9646\" alt=\"\" srcset=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-1024x684.jpg 1024w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-300x200.jpg 300w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-768x513.jpg 768w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-1536x1026.jpg 1536w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-2048x1368.jpg 2048w, https:\/\/sileo.swiss\/wp-content\/uploads\/2026\/03\/DSC01181-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/sileo.swiss\/en\/2026\/03\/12\/einfach-sileo\/\" >\n\t\t\t\tSimply SILEO\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tThursday, 12 March, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p class=\"excerpt\">Sileo Information Management AG becomes Sileo AG.   To be honest, for most of you we were always simply Sileo anyway, which is why we have decided to change the name to Sileo AG.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/sileo.swiss\/en\/2026\/03\/12\/einfach-sileo\/\" aria-label=\"Read more about Simply SILEO\" tabindex=\"-1\" >\n\t\t\tRead article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9538 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/sileo.swiss\/en\/2026\/01\/27\/wartungsarbeiten-28-01-2026\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-1024x684.jpg\" class=\"attachment-large size-large wp-image-4872\" alt=\"\" srcset=\"https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-1024x684.jpg 1024w, https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-300x200.jpg 300w, https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-768x513.jpg 768w, https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-1536x1026.jpg 1536w, https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-2048x1368.jpg 2048w, https:\/\/sileo.swiss\/wp-content\/uploads\/2021\/06\/Rackserver-16x12.jpg 16w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/sileo.swiss\/en\/2026\/01\/27\/wartungsarbeiten-28-01-2026\/\" >\n\t\t\t\tMaintenance work 28 January 2026\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\tTuesday, 27 January, 2026\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p class=\"excerpt\">To keep our infrastructure up to date, we organise regular maintenance windows.<\/p>\n<p class=\"excerpt\">On 28 January 2026, we will be maintaining our firewalls at the B\u00e4renplatz 2 location in Fahrwangen.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/sileo.swiss\/en\/2026\/01\/27\/wartungsarbeiten-28-01-2026\/\" aria-label=\"Read more about Maintenance work 28.01.2026\" tabindex=\"-1\" >\n\t\t\tRead article \u00bb\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e350ba6 elementor-widget elementor-widget-spacer\" data-id=\"e350ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"excerpt\">From 23 May 2022, we will change our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.<\/p>","protected":false},"author":1,"featured_media":7060,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"template-blank.php","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[17],"class_list":["post-7058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ithsupport"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00abIT-HEARTBEAT support\u00bb - gewohnte Qualit\u00e4t in neuem Gewand | Sileo AG<\/title>\n<meta name=\"description\" content=\"Wir w\u00fcnschen besinnliche Festtage und sind ab dem 03. 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