Welcome Timon and David!
Friday, 2 February, 2024
Welcome Timon and David This year our team has already grown with two new employees! We are delighted to welcome our two new project managers Timon Steinmann and David Sägesser
«IT-HEARTBEAT support» - familiar quality in a new guise
Tuesday, 10 May, 2022 | 11:34
With growth comes change. And it is very important to us to always adapt our products and services to the quality demands of our customers. That is why we will be making a few optimisations to our processes.
From 23 May 2022 we are changing our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.
With the optimised support service, we offer you improved processes and new functions - without any additional costs on your side.
Please do not hesitate to contact us if you have any questions or suggestions.
What you can expect with "IT-HEARTBEAT support":
- New ticket portal at https://support.it-heartbeat.ch
- You can still view the status of tickets via ticket link
- In addition, you can request access (login) for cross-company tickets and thus have an overview of all tickets
- You can still reach us via e-mail support@sileo.swiss
- Your contact persons and our support quality remain the same
- With the new system, SLA customers also benefit from automatic ticket prioritisation and documented response times.
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Company holidays
Monday, 19 December, 2022
We wish you a peaceful holiday season and will be back for you on 03 January 2023.
Contact
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Sileo Information Management AG
Bärenplatz 2
CH-5615 Fahrwangen
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