"IT-HEARTBEAT support" - familiar quality in a new guise

«IT-HEARTBEAT support» - familiar quality in a new guise

Tuesday, 10 May, 2022 | 11:34

With growth comes change. And it is very important to us to always adapt our products and services to the quality demands of our customers. That is why we will be making a few optimisations to our processes.

From 23 May 2022 we are changing our ticketing tool and integrate our support services into our brand IT-HEARTBEAT.

With the optimised support service, we offer you improved processes and new functions - without any additional costs on your side.

Please do not hesitate to contact us if you have any questions or suggestions.

What you can expect with "IT-HEARTBEAT support":

New ticket portal at https://support.it-heartbeat.ch
You can still view the status of tickets via ticket link
In addition, you can request access (login) for cross-company tickets and thus have an overview of all tickets
You can still reach us via e-mail support@sileo.swiss
Your contact persons and our support quality remain the same
With the new system, SLA customers also benefit from automatic ticket prioritisation and documented response times.